Frequently Asked Questions

Phone: 1.800.674.3250

Email: contact@healingoptimized.com

Or, refer to our contact section.

You may place your order online 24 hours a day, 7 days a week. Our regular business hours are Monday through Friday from 9am to 5pm, however, feel free to call or email anytime and we will do our best to get back to you as soon as we can. 

We value each of our customers and their opinions. If you would like to submit feedback or suggestions about your experience with Healing Optimized, please email contact@healingoptimized.com.

If you are a practitioner and are looking to sell our products out of your clinic, becoming a wholesale distributor may be a great option for you.

We also have an affiliate program that is great for those looking to make some money on recommending great products. Through our affiliate program, you link to our website with your specific tracking code and anyone who purchases from that link* will earn you a commission.

If you’d like to apply, please visit our Distributor/Affiliate page.

We’ve had many questions about the studies and research behind Bio Active-C.

If you’re interested and would like to learn more, please visit our Bio Active-C Research page.

For orders within the United States, we have a flat shipping rate of $7.99. Orders over $125 ship free. Shipping can take an average between 3-7 days depending on delivery destination.

For orders shipping to Canada, there is a flat rate of $34.95.

Please note: Wholesale customers may receive different shipping rates.

Healing Optimized will not be held responsible for lost or delayed packages. If your order is lost or delayed, please contact your shipping carrier.

Healing Optimized is not liable for delays or losses during import and is unable to refund shipping charges for orders that are denied entry. Customers are responsible for any additional import taxes or fees.

You will receive an email once your order has been processed and shipped, usually the same business day if the order was placed before the shipping cutoff time.

You can also check your order status here.

Orders placed over the weekend will be shipped on Monday (assuming Monday is not a holiday, otherwise it will be shipped the next business day).

If the order is placed before 12:00 pm MST Monday to Friday it should be shipped that same day. Orders placed after that time, will be shipped the following business day.

Yes, we ship internationally.

Currently, we ship to the United States, Canada and South Africa. If you’d like us to ship to a different country, please reach out to us via email at contact@healingoptimized.com and let us know the order size and country. 

Healing Optimized will not be liable for orders that are refused or held by customs. We encourage you to contact your customs office and ask about import regulations and restrictions before placing your order. Customs regulations differ by country and not knowing the applicable regulations can result in your order incurring high import duties, delays in delivery, or customs rejection. Ask your customs office whether your country permits the shipment of the products you are planning to order, and if any additional licenses or permits are needed.

Yes.