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Frequently Asked Questions
Quick answers. No clutter. Just what you need to know.
Product & Usage
High-purity sodium ascorbate — a non-acidic form of vitamin C — made through microbial fermentation.
Most oral vitamin C is acidic and poorly absorbed. Bio Active-C is buffered, gentle, and designed for high cellular uptake.
Mix one scoop with water or juice. Take daily, or as directed by your practitioner.
Yes. It's designed for regular use. Always consult your healthcare provider if you have specific conditions.
No. Just one active ingredient — nothing artificial.
Bio Active-C is made without animal products and non-GMO materials, but is not officially certified as either.
Yes. It’s manufactured in a certified U.S. facility under strict quality and safety protocols.
Orders & Shipping
U.S. orders ship for $7.99 flat. Orders over $125 ship free.
Canada: $34.95 flat. Wholesale rates may vary.
Yes — currently to the U.S., Canada, and South Africa.
Email us for other countries.
3–7 business days on average. Delays may occur depending on your location and carrier.
Orders placed before 12pm MST ship the same business day.
Weekend/holiday orders ship next business day.
No. Orders are only processed Monday–Friday.
You’ll receive an email when your order ships. You can also check your order status [here].
Payments & Returns
Visa, Mastercard, Discover, and American Express.
Not online — but email us and we may be able to help: contact@healingoptimized.com
Yes — text or call us at (801) 664-8088.
We offer a 30-day money-back guarantee for unused products in original packaging.
Return shipping is the customer’s responsibility.
Contact us to start a return: (801) 664-8088 or contact@healingoptimized.com
Healing Optimized
415 Medical Drive, STE B200
Bountiful, UT 84010
Wholesale & Affiliates
If you’re a practitioner or health coach, we offer both wholesale and affiliate programs.
Visit the [Distributor/Affiliate] page to apply.
Not for affiliate. Wholesale partners may need a practitioner license or business verification.
International Shipping & Customs
Yes — to the U.S., Canada, and South Africa.
Email us to request support for other countries.
Possibly. You’re responsible for all import taxes or customs charges.
Healing Optimized is not responsible for delays, losses, or rejections due to customs regulations. Please check your country’s import rules before ordering.
Contact & Support
Text or call: (801) 664-8088
Email: contact@healingoptimized.com
Or visit our [Contact] page.
Monday–Friday, 10AM–5PM MST
You can text or email anytime — we’ll respond as quickly as possible.
We’d love to hear from you. Email your thoughts to: contact@healingoptimized.com